Jay McGavren's Journal

2005-05-04

Have you heard about the TPS reports?

Seeing the Vogons and their triplicate authorization forms in the Hitchhiker’s Guide last week has me keenly aware of the bureaucracy within my own company. Just got this e-mail…

> We have found an opportunity for improvement! Our Change > Management process states you should not modify a Change > Request (“CR”) after it has been approved. There are cases > where CRs have been modified after they have been approved, > and the result has been unsuccessful changes. This is > problematic for our customers, our employees, and [company name]. > > Please be aware that if you modify a CR after it is > approved, you invalidate your CR approval because your > modifications are not necessarily read. If you modify a CR > after it is approved (other than to update the worklog with > status during/post change), you must reset it for approval. > There are no exceptions to this requirement.

“Opportunity for improvement”? Gag. This must be the person who suggested that all employees put “Capitalize on our opportunities” as part of their e-mail signatures. (Which I refuse to do.)

I’ve resigned myself to the fact that I need to participate in some bare minimum of all this (change request documents, release management documents) to be able to get my job done. What I have to watch myself for, though, is to ensure that the need to cover my ass doesn’t turn me into a bureaucrat myself.

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